Service packages

General Information

  BASIC PREMIUM
Seat reservation: Free - Info ja ja
Registration of special food request: Free - Info ja ja
Registration of frequent flyer number: Free - Info ja ja
Pre-booked travel service cancellations: Free - Info ja
Cancellation of already contracted services: Free - Info ja
Changes of already contracted services: Free - Info ja
Notification of excess luggage, sport equipment, domestic animals, unaccompanied minors: Free - Info ja
A 20-euro voucher for one intercontinental flight - Info ja
  0,00 €*
Info
19,00 €*
Info

 

Do not make a claim for the service package PREMIUM, charges may apply.

*Price per person. All services depend on the confirmation and if necessary, may involve additional charges by the airlines.

Service Charges

Service Charge**
Seat Reservation Free
Special Food Free
Registration of frequent flyer number Free
Consultation and purchasing insurance Free
Registration of sports equipment 19 € per person
Registration of excess luggage 19 € per person
Registration of minors without a companion 19 € per person
Registration of domestic animals 19 € per person
Recognition of airline company vouchers 29 € per person
Change of flight 49 € per person
Change of date 25 € per person
Change of name 49 € per person
Change of birthdate 10 € per person
Cancelation 75 € per person
Cancelation of time change or cancelation of flight 29 € per person
Cancelations for reasons beyond the airlines (natural disasters) 29 € per person
Reservation by telephone, chat or mail 15 € per person

 

**in addition to the costs of the service provider

Benefits of the service package BASIC

Free seat reservation

We reserve your seat preference as available. Depending on the layout of the aircraft, the window, aisle and middle seat are possible. The seats with the most leg room are the seats located in the emergency exit row, i.e. the front rows. Normally you cannot reserve these in advance but only upon check-in. Some airline companies limit the option to reserve seats in certain rows, so you can reserve at no cost. These charges should be paid additionally. Our personnel will be happy to help.

Free to register for special food

We reserve for you your preference of special foods. Normally airlines offer only a snack on flights within Europe, including connecting flights on long distance flights; in this case, special food is not available. On long distance flights, you may request specific food preferences, however, the confirmation of the airline is not guaranteed. Some airlines offer food/special food at no cost. Our personnel will be happy to help. Please find the most common special foods listed here:

  • Vegetarian menu, which includes lactose and eggs (lacto-ovo),
  • Vegetarian menu without meat or fish,
  • Asian vegetarian menu,
  • Menu for diabetics,
  • Gluten-free menu,
  • Hindu menu,
  • Kosher menu,
  • Halal menu,
  • Baby food,
  • Food for children

Registration of your frequent flyer number – free

As a frequent flyer, you receive a series of benefits. To accumulate kilometers, enter your frequent flyer number directly with the reservation. Please inform us of your frequent flyer number, the airline and passengers associated with the booking by telephone or email. Officially it is sufficient to present your frequent flyer credentials upon check-in. You will also be able to enter when making the reservation. If you have not yet received your member number, we can send it via email and add it to your reservation at the same time.

General information about service packages

Benefits of the service package PREMIUM

The service package PREMIUM benefits include those of the service package BASIC.

Pre-booked travel service cancellations: Free

We cancel your reserved service at no cost on your behalf. In the case that there are taxes/fees for cancelling with the airline and service provider, these remain in force. You save a minimum of 75 euros per person.

Changes of already contracted services: Free

A date change or change of flight constitutes a change in the reservation. We carry out modifications and changes of your already reserved trip at no cost on your behalf. In the case that there are taxes/fees for cancelling with the airline and service provider, these remain in force. You save a minimum of 50 euros per person. Depending on the reserved service, changes may not be viable for the service provider or airline. We will be happy to help!

Changes of already contracted services: Free

Once a ticket has been issued, a change in name and/or date of birth is not usually possible. Please verify that all names and information are entered as stated in your document before finalising the reservation. Before the ticket is issued, we can newly reserve your flights with the correct information at no cost on your behalf, provided that the seats are still available. There may be a difference in rates, and charges may be applied by the airlines or service providers.

Notification of excess luggage, sport equipment, domestic animals, unaccompanied minors: Free

Do you want to bring your bicycle on your trip? Is your child flying alone for the first time? We are concerned about your needs and preferences, and we notify the airline for you at no extra cost. All the above-mentioned services are valid and subject to the confirmation and potential higher fees of the service provider.

A 20-euro voucher for one intercontinental flight

This 20-euro voucher can be used in your next intercontinental flight reservation. One of the destination airports should be outside of Europe and outside of the following areas: northern Africa (Morocco, Algeria, Tunisia, Libya, Egypt), Turkey, Russia, Caucasus region (Armenia, Azerbaijan, Georgia). According to our criteria, some of these countries are already considered part of Europe, but we mention these to avoid misunderstandings. The coupon is valid regardless of the value of the reservation. If several people travel on a round trip together, only ONE voucher will be calculated, even when the tickets are booked separately. If you are booking with ELUMBUS for the first time, you cannot use this coupon.

General information of the service packages.

If you do not take the service package BASIC, there will be extra costs for the above mentioned services.

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